Customers agree prior to any work consisting of diagnostic tests, repairs or services offered by
Computer Repair & Care that you will make adequate backup of any data held on
any hard drive(s) device(s) Computers or laptops.
Computer Repair & Care will not be held liable under any circumstances for any loss of data
however small or large in size.
This condition also applies after a repair, service of any desktop computer or
portable Laptop, once a repair or computer has been serviced it is
the customers responsibility to make sure that you adequately backup your
data.
Computer Repair & Care will not be liable if you encounter any software
issues, hardware failure or data loss after returning your computer or
laptop to you.
Customers are responsible for providing any recovery discs or software with relevant
authentic product licence codes from the manufacturer, Computer Repair & Care has the right
to refuse services if it is believed that any software is deemed to be counterfeit.
If no discs or product licence codes are provided then it will be the customers responsability to
install these products, any software other then windows operating systems will be charged for unless this is previously agreed or comes part of
a service provided by Computer Repair & Care.
Business customers wishing to obtain IT services from Computer Repair & Care at the business location will be charged on the basis
of a hourly rate of £30 for the first hour and then subsequent hourly rates of £20, we also charge half hourly rates so if
we go over the hour you wont be charged a full hour.
Any repairs taken off-site can be charged at a fixed rate i.e. tune up service, pc clean out etc but any time spent at the business premises will
need to be paid for based on the above hourly rates, also any call out fee's over a 10 mile distance will be classed as a call out fee and charged at 40 pence per mile from our location and return to our location.
Business customers will need to sign a terms of service agreement which can be sent by email or filled in over the internet, no work will commence until this has been signed / submitted and the
enclosed terms agreed to.
Any items paid for by Computer Repair & Care remain our legal property until the business pays any outstanding monies due in full, payment from non contracted business
customers will need to be paid and be cleared funds to our bank within 7 days of the completed services.
Payment will need to be cash or cheque before leaving the business premises, non payment of cleared funds within 7 days will incur a 10% late fee and any bounced cheques incur a fee of £20.
Any non payment will result in legal action being taken to recover costs for goods & services agreed to.
Prices listed for services on this website can be subject to change at any time,
Computer Repair & Care endeavour to retain it’s service costs as low as
possible so customers continue to receive great value for money.
Computer Repair & Care upholds the right to refuse and honour any typing
errors for service prices listed on this website.
Prices for services listed on the website will exclude any costs for
software or hardware, these will be extra and we aim to
source software and hardware at cost price to the customer, the
aim is not to make profit on these items in order to keep prices as
low as possible.
Computer Repair & Care can charge customers a call out fee if on arrival
there is no problem with the computer or laptop and it works, this fee is to cover our time and travel to you,
the standard fee for this is £20 which will need to be paid on leaving the customers property.
If customers wish to cancel an appointment for a repair service or work at customers homes then a 24 hour
notice period must be given, this is preferred to be given by calling us as we might not always be in a position to receive emails.
Computer Repair & Care offer a FREE collection and delivery service to make
life easier for our customers, this service is within a 10 mile radius of Exeter,
Devon.
Computer Repair & Care will do call outs beyond this area but a fee for this is charged at 40 pence per mile.
Customers will be informed of any diagnostic tests that need to be
undertaken away from your home, diagnostic tests can take some
time to complete and can be several hours. Customers will not pay
an hourly rate for this as the prices are at fixed rates and not by the hour, it is not always possible to do these kind of tests
in customers homes and this is why we sometimes need to take a computer or laptop away.
If a diagnostic test reveals that the computer has faulty hardware
you will be advised of the total cost including the cost of fixing the
fault which is listed as a fixed rate repair on the website and the cost of the parts needed, if you decide not to
continue with the repair and cost of hardware or deemed as (BER) Beyond Economical Repair then there will be a
standard diagnostic test charge of £35.
Computer Repair & Care charge a diagnostic fee on the basis that your computer or laptop can be repaired as advised
by replacing the required parts, if the customer decides on not paying the quoted repair costs then we believe that this is the customers
decision and not that of Computer Repair & Care. However if we believe we are not in a position to repair a customers computer or laptop
and it is beyond our knowledge then we can at our discretion waiver the diagnostic fee, these circumstances are very unlikely and rare in our experience as
we have a high record of diagnosing faults.
You agree that Computer Repair & Care shall not be liable for any and all
losses, (including loss of data) damages, costs, claims and other
liabilities which arise as a result of any delay or interruption in, or
any non-delivery, or missed delivery or failure of the Equipment
and/or Services due to circumstances beyond our or any of our
suppliers' reasonable control (including, but not limited to, fire,
lightning, explosion, war, riot, disorder, flood, industrial dispute,
sabotage, weather conditions, acts of god, local or central Government
or other competent authorities).
Warranty for repairs are listed on your invoice or receipt, warranty for parts i.e.
Laptop screens, hard drives, memory etc are held with Computer Repair & Care's suppliers
or directly with the manufacturer.
Computer Repair & Care are not liable for any postage costs incurred for the
returning of faulty items, the customer must pay any postage costs
for the items to be inspected by the supplier / manufacturer.
Once the items have been inspected and they are deemed to be a
manufacturing fault then Computer Repair & Care will fit the replacement
parts at no additional charge, postage costs incurred and paid for by Computer Repair & Care will be payable on return of
the customers computer or laptop.
If any items are tested and found to be caused by neglect, damage, modification
or fluid damage the customer will be liable for any postage costs to send the items to the suppliers or manufactures and also
return postage back to Computer Repair & Care.
Computer Repair & Care will also charge a standard £30 fee, and also any costs related to replacing the items
with a new replacement if you decide to repair your computer or laptop.
Software purchases are not covered under warranty and are non returnable and non refundable, customers must contact the software
vendor for support related to these products to resolve any issues.
Computer Repair & Care do not offer on-going support with Microsoft windows installations, reinstallations after a computer or laptop
repair. However we do offer support to customers on a pay per incident basis which can be by way of remote support or a call out to your
home or business, this will be charged at an hourly rate which is currently £35 for the first hour and then £20 for every hour after that.
Computer Repair & Care will not be held liable for any loss of data that belongs to customers, we advise all customers to backup their data prior to services if possible and also
after a computer or laptop repair or service, accidents can happen with such devices as hard drives as they can fail at any point in time due to being electronic and
having moving parts internally, services or repairs are therefore agreed on the basis that we will not be held liable or responsible for such loss.
Any money owed to Computer Repair & Care must be paid before returning your laptop or computer or on return
by the accepted payment terms within these terms & conditions.
Customers will be required to pay a 10% deposit payment for custom built computers,
this payment is taken after the customer has agreed to the quoted prices for computer hardware / software and services
related to the proposed order of goods and services provided by Computer Repair & Care.
Customers will have to sign an agreement that declares the agreed quote for a custom built computer including fitting fee, this will
need to be signed after agreeing to the quoted prices and returned either by post or email within 5 working days by recorded post if posting through royal mail.
Deposit payments are non-refundable if the customer cancels an order.
Customers are also obliged to pay a minimum of 70% towards the cost of goods prior to ordering any computer components / software, this payment
is only accepted via bank transfer, or cleared cheque, remaining balances will be due before the release of any related goods ordered.
Cancellation of a custom built computer after goods have been ordered through suppliers will incur return postage costs held liable
by the customer, restocking fee's subject to suppliers terms at 25% and also loss of initial 10% deposit.
Customers of Computer Repair & Care agree to pay all fees for services, repairs, software or hardware
as agreed previously by phone, email or in person.
Within reason the company can request a deposit payment in
advance for ordering software or hardware to complete your service
requirements, this can be a contributing payment of 50% of the total costs
for such items, if an order or service is cancelled then any postage
costs or return postage costs, restocking fees from suppliers will be
deducted from the 50% fee paid.
Customers agree to pay any final payment for services or goods obtained
from Computer Repair & Care in full before or on return of your computer / Laptop.
Payments accepted are;
Cash on delivery
Bank transfer - Payment must clear before computer / Laptop is returned
Payments not accepted;
Cheques - only for business customers on contract terms
Postal orders
Foreign currency
No card payments unless through PayPal - fees for credit cards or payments to be paid by customer
What does goods in trust mean? goods in trust means customers equipment that are held in our care at our business premises.
Customers items i.e. computer or laptop that Computer & Care do not own but are ' goods in trust ' to us, these items are insured
whilst in our care for any damage or loss out of our control. This is really important as their are lots of people who work in this industry from home but have not thought to get relevant business
insurance policies to cover any unexpected diasters whilst they have your computer or laptop.
As a business we also have the relevant public liabilty insurance that business owners have.
These terms & conditions can be changed at any time without notice.
These terms & conditions are copyright protected, any copying
to other websites will result in the website being reported to Google (DMCA)
