The Frequently Asked Questions page is here to give customers looking for Computer & laptop repairs in Devon the opportunity to look at common questions and answers
for computer related issues & our services offered.
Laptop FaultsDesktop PC FaultsService Related Questions
Common computer problems related to;
slow running computers, memory errors & blue screens, laptops with broken screens, computer
& laptops that dont power up, laptops overheating, blown (PSU) power supplys, wireless internet connection problems, hard drive failures,
virus infections, PC upgrades and DC power Jack faults
Please click on the + symbol to expand the answer to the questions below, if you have any questions then please click on the contact button at the top
of the page.
This problem can be a result of a faulty LCD screen, faulty inverter or a bad video cable.
If you are in this situation then we can diagnose the fault, any of these problems can be easily repaired so
give us a call or send us an email through the contact us page
This is a common problem with laptops, over time they can fill up with dust that will block the vents and prevent the fan from blowing out hot air and recycling cold air.
Most pc guys will recommend you use compressed air in a can to clear the dust from the heat sinks and fans ... this in my opinion is a quick fix as most of the dust will just be blown inside the laptop and over time will reform.
The best solution is to strip down the laptop and clear the dust from the heatsink and fan + vents, putting laptops on duvets and on carpets can cause more dust to build up, it is best to buy a cooling pad as these have fans and just plug into your usb ports!
If left untreated this can cause all kind of problems and lead to increased temperatures and possible hardware failure, dust really is not good for computers and every computer would benefit from a total clean out over time.
Computer Repair & Care would not recommend buying a new laptop over the price of a new screen, some bigger retail companies might very well suggest you buying a new laptop as this in turn will give them more profit!
A typical price for a screen is at least £100 but it depends on the size of the screen, bigger screens cost more and now that there are HD LED screens on the market these can cost more,
it is certainly cheaper then buying a new laptop as this will cost you £300+ for a average spec laptop.
Here at Computer Repair & Care we can offer a fast turn around on screen repairs, if ordered from Monday to Thursday then your laptop will be returned to you normally the next working day!
We pride ourselves on our fast turn around and believe we are the most competitive on price and one of the quickest if not the quickest for screen repairs in Devon.
If your Laptop is making strange noises then it could be a fan that is failing, if this is the case then it is better to get it looked
at sooner rather then later.
Other strange noises can be your hard drive, over time they can become quite clunky. Computer Repair & Care always advise customers to backup data
i.e. pictures, and important files as hard drives can fail. If your hard drive fails then we offer a data recovery service to retrieve your data
from your hard drive if possible.
Optical drives such as dvd drives can become noisy over time and make strange noises, luckily these are fairly cheap to replace
The problem could be that the DC Power jack has become loose on the motherboard, it may feel loose inside the laptop which could mean that
the center pin has broken or the solder has come away from the connectors. This can be repaired but other repair companies might suggest you need
a new motherboard / laptop which you do not have to do.
Other possibile faults could be the charger has failed and not putting out the correct voltage to power on the laptop, a faulty power button board or
it could be that the motherboard has shorted out.
If you are in this situation then contact us to book in for a diagnostic check on your laptop, DC power jacks often become damaged and can be the cause
of this problem.
Many things can cause this, spyware, malware or virus infections can cause your computer to become slow and non repsonsive over time
and every computer would benefit from a good clean out.
Other things such as; low space on hard drives, not enough memory installed on your computer, too many programs running at start up
can cause your computer to become slow.
Hard drives over time can become damaged and have bad sectors, bad memory can cause running problems and blue screens
We can diagnose these problems with our testing equipment and tell you if you have a healthy hard drive and memory has no errors, we can also advise
you if you have enough memory or would benefit from a memory upgrade to increase the performance of your computer.
If your computer is making strange noises then it could be a fan that is failing, if this is the case then it is better to get it looked
at sooner rather then later.
Other strange noises can be your hard drive, over time they can become quite clunky. Computer Repair & Care always advise customers to backup data
i.e. pictures, and important files as hard drives can fail. If your hard drive fails then we offer a data recovery service to retrieve your data
from your hard drive if possible.
Optical drives such as dvd drives can become noisy over time and make strange noises, luckily these are fairly cheap to replace
If your computer does not power on from the power on button on the front of the computer, check the fuse in your plug is the first thing to do.
The causes for this fault could be that the PSU or also know as the Power Supply Unit has failed inside the computer, if this is the case then
this can be diagnosed and replaced at an affordable price.
The other possible fault could be that the motherboard has shorted out preventing it from powering on, if this has happened then the motherboard
can be replaced or it might be a good time to upgrade the internal parts of the computer.
We strongly believe in offering our customers a high standard of service, we also believe that by going that extra
mile it leaves a good impression of our nothing is too much trouble approach.
The FREE collection & return service has become very popular with university students of Exeter
We also believe that by doing a FREE collecting & return service that this takes the stress out of the situation
when your computer or laptop goes wrong, we do not make any extra money on this service and comes as part of your repair cost.
Free Collection and return of your computer is offered within a 10 mile radius of Exeter but Computer Repair & Care travel as
far as a 20 mile radius from Exeter.
If over 10 miles then a small surcharge fee (max £10) will be incurred but this is just to cover
additional costs for the ever increasing cost of fuel.
Depending on work load and whether parts need to be ordered repairs are normally completed within 2-3days.
If no parts need to be ordered then turn around on repairs can be 24-48 hours but depend on work load, please ask when booking your computer
in for repair how long the repair is likely to take.
Please rest assured that speed of service is very important to us and we always aim to return your computer as soon as possible.
If any parts need to be ordered for your computer then these will come with a manufacturers warranty if the part fails, you will be advised
of warranties prior to ordering of parts.
We can not offer warranties for software purchased or any support with these products unless this is paid for.
Reinstalling of windows operating
systems can not be given a warranty for but we do advise that customers backup their system files on a regular basis and create recovery discs
incase of hardware failure or software corruption.
In some cases computers need to be taken away so the fault can be diagnosed, more complex faults need to be tested on equipment
and this can take several hours if stress testing memory, hard drives for stability.
Some computer repair companies will repair at your home but these will be charged at an hourly rate and can be costly,
Computer Repair & Care decided
to offer value for money and have transparent fixed pricing
We all like to know what the final costs will be so why not apply this
to computer repairs.
